HW Webinar:
Making Payments Work
for You

 

HW Webinar:
Making Payments Work for You

Wednesday, September 12th
11:00 AM PST / 1:00 PM CST / 2:00 PM EST

 Even if you can't make it, sign up anyway! We'll send you the recording.

How to leverage convenience and payment flexibility to delight your customers AND improve efficiencies.

As consumer demands grow, the value of offering omni-channel payment solutions also grows.  Many organizations fear the risks of opening self-service payment options up to their customers, citing increased fraud risks and loss of control over the operations of payments.  Unfortunately, this approach causes the institution to lose ground on two critical fronts: customer satisfaction and operational efficiencies.

It is not unusual for financial institutions/services to be struggling with finding the right path to extending more convenient payment offerings for their customers.  Given the complexities (technology, operations, marketing, compliance, finance and legal) of rolling out a payments strategy, it is not surprising that many organizations experience a “failure to launch” when assessing comprehensive payment strategies. 

However, it doesn’t have to remain a mystery as to how an organization will get they can get their payment strategy launched and fully working for them.  In our discussion, we’ll help individuals understand how a comprehensive strategy for payment acceptance will impact their operations, customer experience, and financial performance.

What you'll learn:

  • How to evaluate an enterprise wide payments strategy
  • What to consider for each channel of payments
  • Why offering cards, the consumer’s preferred payment method, improves program performance
  • Understanding the end-to-end cost advantages of having real-time authorization of funds
  • How utilizing fees can support operational and financial objectives

Panelists include: 

James O'Brien

Jason O'Brien, SVP of Payments, SWBC

Jason is responsible for developing and launching new products and services that address financial institution needs and provide a myriad of benefits. He has more than 15 years of experience in product management, development, and deployment. He has extensive knowledge in technology platforms, market validation, and requirements gathering.


Bill Dobbins

Bill Dobbins, Head of Business Development, Merchant & Sales Solutions Visa

Bill is responsible for developing and executing strategies to generate new payment card volume for Visa in under penetrated industry segments like Bill Payment, B2B, Healthcare, and Micro Payment. He has worked for Visa for more than 20 years. Previously, Bill served as Head of International Acceptance where he was responsible for establishing an Acceptance infrastructure for Visa around the world.

Presented by: 

SWBC

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